Frequently Asked Questions

 

How do I use my reservation to enter the parking lot?

Your license plate will be recognized. Simply drive up to enter and exit the parking facility.

 

What should I do if I am unable to enter the parking lot using my reservation credentials?

Check to ensure you are at the correct parking facility entrance, and that you have arrived at your start time indicated on your reservation confirmation.

 

Will I have to pay additional fees at the facility?

Your parking reservation confirmation will indicate the time period you opted to reserve and pay for. Any time outside of the entry and exit time will result in additional fees.

 

What happens if my flight gets delayed and I stay beyond my reservation?

If you exit past the end time indicated on your reserved parking confirmation, you will be required to pay additional fees.

 

What if my trip is cut short, and I exit the facility before the time listed on my pre-paid parking pass? Will I receive a refund for the difference?

There are no refunds for partially used parking reservations.

 

Can I cancel a parking reservation, and will I receive a refund?

You may cancel your parking reservation up to 1 hour prior to the start time by accessing your booking, provided in your reservation confirmation email, or by logging in with your credentials here: Manage Booking. You will receive a confirmation email upon successful cancelation of your reservation. Cancelations and refunds are provided only for cancelations confirmed at least 1 hour before the start time indicated on the reservation confirmation.

 

How do I edit my reservation (date/time, license plate, etc)?

You may edit your reservation up to 1 hour prior to the start time listed on your booking confirmation. To do so, please log into your account or if you do not have an account, use your confirmation number at: Manage Booking. Please note, refunds are not provided for cancelations made after 1 hour prior to the start time listed on your reservation confirmation.

 

What if I made a parking reservation, but the parking facility is full and closed when I arrive?

Your parking reservation confirmation reserves your parking space in the facility on the start date of your parking reservation.

 

I want to reserve parking at a facility that is not showing up as an option. How do I do that?

There are a limited number of spaces that can be reserved. If the facility you are looking for is not showing up in the list of available options, there is no availability to make a reservation there. However, it’s likely that drive-up parking in the desired facility may still be an option. We recommend that you check the website for up-to-date information regarding space availability.